Legal
Refund Policy
Because our Products are digital and delivered instantly, all sales are final. This policy explains what that means, the limited situations where we’ll still put things right, and the statutory rights that always apply regardless.
01Digital, instant-delivery products
Every Product is a downloadable PDF you receive immediately after purchase. You get the complete content the moment your payment clears — there is nothing to ship and nothing to return. That immediate access is why the situations below are handled the way they are.
02Your statutory rights
Nothing in this policy removes any refund or cancellation rights you have under the consumer law of your country — those always come first. Please note that in some regions (for example the EU and UK), the standard 14-day “cooling-off” right to cancel digital content can end once download begins, if you asked to start immediately and acknowledged that you would lose that right at checkout. Where such rights still apply to you, we honour them.
03All sales final — our limited exceptions
Because you receive the complete Product the instant your payment clears, all sales are final and purchases are non-refundable as a general rule. That said, we’re not in the business of keeping money for something that went wrong. We will still make it right in these limited situations:
- you were charged but never received access to your Product;
- the file is corrupted or won’t open, and we can’t fix it for you;
- the Product is materially not as described on this website;
- you were charged more than once, or bought the wrong edition by mistake (we’ll refund the duplicate or help you switch).
Several of these are also protected by law (see Section 2), and we honour those rights in full.
Bought a lower edition and want to move up? Contact us — we’ll usually credit what you paid toward the higher tier rather than leaving you out of pocket.
04When we generally can’t
Because you receive the full content instantly and all sales are final, we can’t offer refunds for:
- simply changing your mind after purchase;
- not applying what the Product teaches, or not achieving a particular result (the Products are educational and carry no income guarantee — see our Terms);
- any reason that falls outside the limited exceptions in Section 3, unless required by law.
We review every request fairly and in good faith — if something genuinely went wrong, tell us and we’ll make it right.
05How to request a refund
Email support@thefacelessempire.space with the email address you used at checkout, your Whop order or receipt number, and a short note on what went wrong. Because Whop is our Merchant of Record, you can also request a refund directly through the receipt Whop sent you. We aim to respond within a few business days.
06How refunds are processed
Approved refunds are issued by Whop to your original payment method. Once processed, it typically takes a few business days for the funds to appear, depending on your bank or card provider. When a refund is issued, your licence to use the Product ends and you must stop using and delete your copy.
07Contact
Anything unclear? Email support@thefacelessempire.space and we’ll help.